General Terms – Transport Guru Ltd (Transportation Services)
KEY PRINCIPLES
These Terms apply to Transport Guru Ltd’s Products in London, UK.
The Services enable you to request services from Transport Guru Ltd ("Transport Guru Ltd Provided
Services"). Transport Guru Ltd Provided Services provided or made available as Transport Guru Ltd
Products. For more information, please consult this page.
For Transport Guru Ltd Provided Services, you are contracting directly with Transport Guru Ltd for
the provision of these services.
These Terms cover your use of Transport Guru Ltd Transportation Services.
In order to provide Transport Guru Ltd Transportation Services, Transport Guru Ltd UK accepts
Bookings as a private hire vehicle operator (under the relevant private hire vehicle operating licence)
for the purposes of private hire legislation and regulation in the UK.
by using The Services you accept these terms
our Transport Guru Ltd Transportation Services, including how a contract is formed and making
payment
ABOUT US
We are Transport Guru Ltd, a private limited liability company established in England
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and Wales, registered under the company number 13797548 and having its offices at 199 Field End Road, Pinner, Middlesex, HA5 1QZ You can contact us at +44 20 7183 2115 or email at
transportgurultd@gmail.com
DEFINITIONS
We have given certain words a defined meaning. These are set out below:
“1998 Act” means the Private Hire Vehicles (London) Act 1998
"1976 Act" means the Local Government (Miscellaneous Provisions) Act 1976
(together the “Acts”)
"The Services" means the services provided to you by Transport Guru Ltd, consisting of: (a) access to
and use of Transport Guru Ltd's landline/phone call which enable you to request and receive
Transport Guru Ltd Provided Services; and/or (b) payment collection and payment processing
services allowing us to charge you and to pay charges into the bank account of Transport Guru Ltd
and Transport Guru Ltd may engage affiliates or third parties to provide these payment collection
and payment processing services on its behalf.
“Booking” means a booking of Transport Guru Ltd Transportation Services.
“Legislation” means the Acts and any regulations made pursuant to the Acts, including any related
local government regulations pertaining to the operation of PHVs.
"PHV" means private hire vehicle.
“Transport Guru Ltd Products” means Transport Guru Ltd Provided Services
“Transport Guru Ltd Provided Services” include, but are not limited to, provision of services in the
field of transportation (including the Transport Guru Ltd Transportation Services), as well as
provision of goods, delivery, logistics, mobility and the food and grocery industry, provided directly
to you by Transport Guru Ltd, which will be subject to additional terms between you and us.
“Transport Guru Ltd Transportation Service” means the provision of the passenger journey which is
the subject of a booking accepted by Transport Guru Ltd UK as set out in these Terms.
TERMS
GENERAL
Overview
These terms cover your access and use of Transport Guru Ltd’s The Services and your use of
Transport Guru Ltd Products (the “Terms”).
You must read carefully and agree to the Terms prior to accessing and using Transport Guru Ltd’s
The Services or Transport Guru Ltd Products. These Terms expressly supersede prior agreements or
arrangements about the The Services (as defined below) and Transport Guru Ltd Products between
you and Transport Guru Ltd.
These Terms apply to the extent they do not conflict with any user and supplemental terms that
specifically apply to Transport Guru Ltd's The Services and Transport Guru Ltd Products. You will be
asked to agree to any such terms separately.
By using Transport Guru Ltd's The Services, you confirm you accept these Terms. If you do not agree
to these Terms, you may not access or use Transport Guru Ltd’s The Services. We recommend that
you keep a copy of these terms for future reference.
If we have to contact you, we will do so from Transport Guru Ltd's landline/phone call, text message,
using the details you provided to us.
Unless otherwise agreed separately in writing, The Services and Transport Guru Ltd Products are
made available to you for your personal non-commercial use in London, United Kingdom only.
Transport Guru Ltd Provided Services
The specific terms governing Transport Guru Ltd Provided Services, other than Transport Guru Ltd
Transportation Services, may be set out in additional terms or a separate agreement. For Transport
Guru Ltd Provided Services, Transport Guru Ltd is the service provider contracting directly with you.
Transport Guru Ltd is free to decide to accept or reject a request. Acceptance is communicated to
you through Transport Guru Ltd’s SMS and the related terms or agreement will set out when a direct
contract forms between you and Transport Guru Ltd.
Privacy Notice
Transport Guru Ltd collects, uses and discloses information from or about you as described in
Transport Guru Ltd’s Privacy Notice. Additional privacy notices may apply, including from third party
controllers, for Transport Guru Ltd Provided Services. We will notify you when such notices apply to
you.
Charges and Payment
Charges for Transport Guru Ltd Provided Services.
If you make a request through Transport Guru Ltd’s landline/phone call, you agree to pay the
relevant charges as described and will be responsible for any charges or fees linked to your account.
Depending on the Transport Guru Ltd Provided Service used, including, but not limited to, its
location, the charges will be shared before a request is placed. In other cases, the charges will
depend on your use of the Transport Guru Ltd Provided Services. We may provide an estimate of
these charges. Please be aware that the final amount charged to you may be different from the
estimate.
You may be charged supplementary charges, costs and/or fines, for your use or misuse of Transport
Guru Ltd Provided Services (such as repair or cleaning fees).
In some cases, if the Transport Guru Ltd Provided Services cannot be performed due to your action
or inaction (for example, if you are not present at the pick-up or delivery location to receive a
delivery), all charges may apply.
Once the Transport Guru Ltd Provided Service has been provided, we may issue you with an invoice
from Transport Guru Ltd. The invoice will include VAT, if applicable.
For more information about charges and supplementary charges, fees, costs and/or fines specific to
the relevant Transport Guru Ltd Provided Service please get in touch with us on the landline/phone
call.
The charges do not include tips. Where available, you may pay tips,
Unless otherwise agreed, all charges are due immediately upon a request being placed and payment
will be facilitated by Transport Guru Ltd using the preferred payment method associated with your
account, after which Transport Guru Ltd will send you a receipt by email. If your primary payment
method is not able to be charged, Transport Guru Ltd may use a secondary payment method if
available. If your payment method(s) are unavailable, we reserve the right to continue to try to take
payment.
Charges are inclusive of applicable taxes including VAT unless specifically stated otherwise.
Cancellation
Transport Guru Ltd may allow you to cancel the request, but you may be charged a cancellation fee.
Transport Guru Ltd may refuse requests and cancel Transport Guru Ltd Provided Services if there is
reasonable doubt about the correctness or authenticity of the request or about the contact
information. In this case too, a cancellation fee may be charged. We may also end any contract in
place between you and Transport Guru Ltd.
Termination
You are free at all times to use The Services (where and when available) and may terminate these
Terms and The Services by closing your account.
We may terminate these Terms and your access to The Services with immediate effect if we
conclude that there is a breach by you of these Terms or any other agreement between you and
Transport Guru Ltd for the provision of Transport Guru Ltd Products.
Transport Guru Ltd may, in its sole discretion, terminate these Terms or discontinue The Services at
any time by giving you reasonable advance notice in writing.
If we cannot charge the relevant charges to your preferred payment method we may suspend or
remove your access to The Services until payment is made.
You must immediately pay any outstanding charges due to Transport Guru Ltd by you upon
termination. Any such charges will survive termination and we reserve all rights to collect payment
after termination.
Your liability and Indemnity
You are liable for any damage suffered by us as a result of your violation of these Terms, your misuse
of The Services and Transport Guru Ltd Products or your violation of any laws or third party rights.
You are liable for all activities conducted through your account unless such activities are not
authorised by you and you are not otherwise negligent.
In order to have access to the Services, you agree to indemnify, defend (at our option) and hold us
and our respective officers, directors, and employees harmless from and against all claims, liabilities,
expenses, damages, penalties, fines, social security contributions and taxes arising out of or related
to a breach of these Terms, breach of applicable law or third party claims directly or indirectly
related to your use of the Transport Guru Ltd Provided Services generally.
Limitation of Liability
Nothing in these Terms limits or excludes any liability which cannot legally be limited or excluded,
including liability for death or personal injury caused by negligence and liability for fraud or
fraudulent misrepresentation or alters your rights as a consumer that cannot be excluded under
applicable law.
Transport Guru Ltd, its affiliates, directors, officers, employees, workers, agents and/or
subcontractors are not liable under or in relation to these Terms including, but not limited to,
liability in contract, tort (including negligence, misrepresentation), breach of statutory duty,
restitution or otherwise for any of the following arising out of or in connection with the use of The
Services and/or Transport Guru Ltd Products made available through The Services: (i) loss of profits;
(ii) loss of sales or business; (iii) loss of agreements or contracts; (iv) loss of anticipated savings; (v)
loss of use or corruption of software, data or information; (vi) loss of or damage to goodwill and (vii)
indirect or consequential loss.
Transport Guru Ltd, its affiliates, directors, officers, employees, workers, agents and/or
subcontractors are not liable for:
in relation to Transport Guru Ltd Transportation Services, any Booking that is not accepted or is
otherwise cancelled by Transport Guru Ltd.; or
delay or failure in performance resulting from causes beyond our reasonable control.
Our total liability to you, arising out of these Terms or their subject matter, or in connection with the
provision to you of the Transport Guru Ltd Products, in contract, tort (including negligence,
misrepresentation), breach of statutory duty, restitution or otherwise, shall not exceed one hundred
pounds sterling (£100), unless otherwise agreed in relation to a specific Transport Guru Ltd Product.
Transport Guru Ltd, and its affiliate entities, are not liable for business losses. The Services are
provided only for private use. If you use The Services for any commercial or business purpose
Transport Guru Ltd will have no liability to you for any loss of profit, loss of business, loss of revenue,
business interruption, or loss of business opportunity (whether or not such loss could be reasonably
expected to flow from our negligence or breach of these Terms).
General
Transport Guru Ltd may change these Terms from time to time. We will inform you of changes
within a reasonable time period. You will be bound by such changes upon their notification to you in
Transport Guru Ltd’s SMS/landline/phone call. If you do not agree with these changes, you are free
to close your account. These Terms were most recently updated as at the outset of this document.
The invalidity of any provisions in these Terms does not affect the validity and enforceability of the
rest of these Terms. Any such invalid, illegal or unenforceable provisions shall be deemed deleted.
We may assign, subcontract or transfer these Terms or any of our rights or obligations in them, in
whole or in part, without your prior consent, provided this will not lead to a reduction of the rights
you are entitled to by virtue of these Terms or by law. We will tell you if this happens.
These Terms replace all previous agreements relating to your access and use of The Services. In
addition, in the event of any conflict between these Terms and any previous agreements relating to
your use of Transport Guru Ltd Transportation Services, these Terms shall prevail.
You may be required to accept additional terms to access or use The Services and/or Transport Guru
Ltd Products. If there is a conflict between these Terms and the separate agreement, the latter will
have precedence unless specified otherwise in the separate agreement.
There are no third party beneficiaries to these Terms except as provided for in these Terms.
Dispute Resolution Process
In the event of a dispute, we would ask you to raise a complaint using the contact details in the
“About Us” section above. In the unlikely event that we cannot resolve the dispute, we will work
with you to discuss a way forward to resolve the dispute, which may include mediation. Transport
Guru Ltd's right to refer the dispute to a court is expressly reserved. Transport Guru Ltd does not
commit to using an online dispute resolution platform to resolve consumer disputes.
Governing Law and Jurisdiction
These Terms shall be exclusively governed by and construed in accordance with the laws of England.
THE SERVICES
By accessing and using The Services you accept these Terms
By accessing and using The Services in another country, your access and use may be subject to
country-specific terms.
Your access to and use of The Services
Transport Guru Ltd’s landline/phone call can be accessed from landline and mobile numbers.
You are responsible for obtaining the network access necessary to use The Services and are
responsible for any rates and fees from your mobile network provider, including from data
consumption while contacting Transport Guru Ltd’s landline/phone call.
We provide The Services “as is” and “as available.” The Services, may be subject to limitations,
delays, and/or other problems inherent to the use of the internet and electronic communications
and are not guaranteed to be available, uninterrupted or error free at all times. Transport Guru Ltd
may suspend or withdraw or restrict the availability of all or any part of The Services for business
and operational reasons. Transport Guru Ltd will try to give you reasonable notice of any suspension
or withdrawal.
To use The Services in London, United Kingdom you must be eighteen (18) or over.
You must provide us with certain personal information to register and set up your account, including
your phone number and/or email address. To use The Services, Transport Guru Ltd Provided
Services, you may need to provide at least one valid payment method (that is, a credit card, debit
card or any other accepted payment method). You may need to provide additional information and
documents before using certain Transport Guru Ltd Provided Services, such as your address.
You are under no obligation to use, Transport Guru Ltd’s landline/phone call. If you choose to stop
using Transport Guru Ltd’s landline/phone call you may do so without giving us any notice.
Transport Guru Ltd may temporarily restrict your access to and use of The Services if there is a
suspected breach of your obligations or otherwise of these Terms, including where we receive a
complaint in relation to fraud. There may be circumstances in which we are unable to provide you
with information about the complaint whilst an investigation is ongoing (by us and/or a third party
such as the police).
Your Obligations when using The Services
When using The Services, you must comply with all applicable laws. You may only use The Services
for lawful purposes and for the purposes for which they were intended as otherwise referenced in
these Terms. You must not misuse Transport Guru Ltd’s landline/phone call or attempt to defraud
either us .
You must provide accurate and complete information when you register an account and when using
The Services.
Your account is personal to you. Your account cannot be licensed or shared unless expressly
permitted by Transport Guru Ltd. Once you have set up an account, you:
may not register more than one account unless we agree otherwise in writing;
may not allow third parties to use your account or transfer your account to a third party;
must keep your account information accurate, complete and up-to-date;
must keep your login details safe and confidential at all times; and
must tell us immediately if you have any reason to believe that someone else is using your account.
You will be responsible for paying any fees or charges that may be incurred as a result of the
provision of Transport Guru Ltd Provided Services requested through your account.
You must not, in your use of The Services, cause any nuisance, annoyance, inconvenience, or
property damage, whether to the Transport Guru Ltd or any other party.
You will not be charged for using The Services. However, we reserve the right to introduce a usage
charge, in which case you will be informed in writing and given the opportunity to terminate these
Terms before any such charge is introduced. If you choose to terminate these Terms, you will no
longer be able to access or use The Services.
What if there's a problem with my The Services?
If there is a problem with The Services, or if you have a complaint, please contact us on the details
set out in the “About Us” section above.
Do not rely on information made available to you on The Services.
Although Transport Guru Ltd makes reasonable efforts to update the information provided through
The Services, Transport Guru Ltd makes no representations, warranties or guarantees, whether
express or implied, that the content given on the landline/phone call.
TRANSPORT GURU LTD TRANSPORTATION SERVICES
Service Provider and Private Hire Vehicle Operators of Transport Guru Ltd Transportation Services
For Transport Guru Ltd Transportation Services within London, you will be contracting with the
Transport Guru Ltd entity which has accepted your booking as the relevant licensed private hire
operator.
For passenger journeys which commence in London - You will be notified by SMS if your booking has
been accepted by Transport Guru Ltd.
You can contact the relevant entity using the contact details in the “About Us” section above.
Pursuant to the Legislation, a booking request made by you can only be accepted by a person that
holds a private hire operator's or booking office licence.
In respect of the 1998 Act, Transport Guru Ltd London is the holder of the relevant PHV operator's
licence.
Transport Guru Ltd UK's Contract with you for Transport Guru Ltd Transportation Services
A request for a Booking constitutes an offer by you to purchase Transport Guru Ltd Transportation
Services in accordance with these Terms. This Booking request will set out the main characteristics
of the Transport Guru Ltd Transportation Services (including pick up and drop off points). Your offer
shall only be accepted when Transport Guru Ltd issues written confirmation of the relevant
Transport Guru Ltd Transportation Service via text message, at which point and on which date and
time a contract for Transport Guru Ltd Transportation Services to which the Booking relates shall
come into existence (“Contract“). There is no obligation on us to accept a Booking and it may be
declined for any reason. If a driver becomes unavailable after we have provided you with written
confirmation of the Contract, we will endeavour to find you another driver for your Booking. Where
an alternative driver cannot be found, we reserve the right to terminate the Contract without
compensation to you.
We will inform you of the estimated time of driver arrival and estimated time of journey completion,
but these are estimates only and time shall not be of the essence. If we cannot accept your Booking
request, we will inform you of this and will not charge you for Transport Guru Ltd Transportation
Services. Your Contract will end when the passenger journey ends or as otherwise may be provided
for in these Terms.
The price for the Contract (which will include VAT, if applicable) will be provided to you via Transport
Guru Ltd’s landline/phone call before you place your Booking request. This may include relevant
surcharges (including airport pickup, dropoff, tunnel tolls, parking or other airport charges) and/or
tolls, road charging schemes, including congestion charge, charges for low emission or similar zones,
and road tax. You may be charged a different amount than the price provided in certain situations,
including but not limited to, material changes to the pick/up drop off point, route taken, driver
waiting time, stops or traffic. In this situation, the rates that will apply will be available to you via
Transport Guru Ltd's landline/phone call. These may be modified or updated from time to time. It is
your responsibility to remain informed about the current rates for the transportation services. More
information can be found here. Additional charges may also apply, for instance if you, or any
passenger, soils, contaminates, or damages a vehicle, in which case you may be charged for such
damage, as well as for a cleaning fee.
You can make changes to your Contract through Transport Guru Ltd's landline/phone call. It will
confirm if the change is not possible.
Transport Guru Ltd UK and its affiliates may make changes to its Transport Guru Ltd Transportation
Services at any time, including to reflect changes in relevant laws and regulatory requirements.
Your right to cancel a Contract depends on when you decide to end the Contract. Please see Section
6 of these Terms for Cancellation of a Contract as well as our Cancellation Policy for Rides. If
Transport Guru Ltd UK is not at fault, and you do not have a right to change your mind, you can still
end your Contract, but you may be charged a cancellation fee in accordance with our cancellation
policy. To cancel your Contract, please contact Transport Guru Ltd's landline/phone call. Transport
Guru Ltd UK will make refunds due to you as soon as possible, where applicable.
Transport Guru Ltd UK may end your Contract in certain circumstances, as provided for in these
Terms. If Transport Guru Ltd UK ends the Contract, Transport Guru Ltd UK will refund any money you
have paid in advance but it may deduct or charge you as compensation for the net costs it incurs if
you have broken the terms of the Contract.
Transport Guru Ltd UK also provides to you certain booking services which include:
Accepting Bookings requested by you (which include Bookings requested in advance by you using
the “scheduled booking" function), but without prejudice to Transport Guru Ltd UK's rights at its sole
and absolute discretion to decline any such request and/or cancel an accepted Booking;
Keeping records of Bookings;
Remotely monitoring transportation services booked using the Transport Guru Ltd landline/phone
call
Receiving and dealing with feedback, questions and complaints from you relating to Bookings
accepted by Transport Guru Ltd UK, which may be made by calling the landline/phone call. And
Managing any lost property queries,
(together the "Booking Services").
What if there's a problem with my Transport Guru Ltd Transportation Services
If there is a problem with Transport Guru Ltd Transportation Services, or if you have a complaint,
please contact us on the details set out in the “About Us” section above.
Please note, however, that all private hire vehicles are required by law to hold and maintain PHV
insurance in order for drivers to legally carry and transport passengers. If your problem relates to a
motor incident, please contact us for your driver's insurance details in order to progress matters. We
will not be liable for any matters covered by your driver’s PHV insurance unless and until you have
exhausted all potential remedies related to motor accidents.
If Transport Guru Ltd UK, or its affiliate entities, are liable to you in connection with the Booking
Services or Transport Guru Ltd Transportation Services, its liability, insofar as is permitted by law,
will be limited to an amount equal to £100 in aggregate.
Transport Guru Ltd UK, and its affiliate entities, are not liable for business losses. Transport Guru Ltd
Transportation Services are provided only for private use. If you use Transport Guru Ltd
Transportation Services for any commercial or business purpose Transport Guru Ltd will have no
liability to you for any loss of profit, loss of business, loss of revenue, business interruption, or loss of
business opportunity (whether or not such loss could be reasonably expected to flow from our
negligence or breach of these Terms).
Transport Guru Ltd UK does not exclude or limit its liability in any way to you where it would be
unlawful to do so. This includes liability for death or personal injury caused by our negligence or the
negligence of our employees, workers, agents or subcontractors; for fraud or fraudulent
misrepresentation and for breach of your legal rights in relation to the Transport Guru Ltd
Transportation Services.